Digitalizing cash-based operations has the potential to bring a host of benefits to MFIs as it mitigates cash carrying risks and improves operational efficiency by saving time for frontline staff. It can aid in the diversification of products offered to consumers and enable the innovation of customer centric offerings based on critical insights sourced from digital data collected over time on customer behaviour.

MFIN has been undertaking a host of initiatives in this regard including development of tools to benefit MFIs or pilot projects to assess what technology works better to ensure seamless delivery. To further create awareness about how and which technology can benefit, MFIN has also been raising awareness through webinars on interesting topics like Digital Document Execution, Digital KYC and Payments, LMS and LOS Service Providers, among several others.

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